Privacy Policy

Your Privacy, Our Commitment

Your Privacy Matters: Understanding How We Protect Your Data

At Dikoo, we prioritize your privacy and security. This policy outlines how we collect, use, and safeguard your personal information, ensuring a trusted and secure experience on our platform. Your data is in safe hands with us.

• See Our Privacy Policy:
• What Information Do We Collect
• How We Use Your Information
• How We Share Your Information
• International Data Transfers
• Links to Other Websites or Applications
• Data Security
• Your Choices
• Your Rights
• Children Safety
• Retention of Your Information
• Changes and Updates to This Privacy Policy
• How to Delete Your Account

Dikoo Privacy Policy

Contact us: service@dikoo.app

This Dikoo Privacy Policy explains how Dikoo ("Dikoo", "we", or "us") process any personal data we collect from visitors and users of service@dikoo.app and any applications, services provided in relation to the website (collectively, the "Dikoo Services").

We value the privacy of users, subscribers, publishers, members, and others who visit and use the Dikoo Services (collectively or individually, "you" or "users") and want you to be familiar with how we collect, use, and disclose personal information from and about you.

You may share personal information when using the Dikoo Services. One example is when you provide information about yourself as part of the account creation process. Another is when you take certain actions on the Dikoo Services that are public or intended to be public in nature, such as when you broadcast content, post profile information, follow a channel, or subscribe to a broadcast channel. Given the social nature of some of the Dikoo Services, that information may be collected, used, or disclosed by others who are part of that social interaction.

1. What Information Do We Collect

We obtain information about you through the means discussed below when we provide the Dikoo Services. Please note that we need certain types of information so that we can provide the Dikoo Services to you.

i. User-provided Information

You consent to provide some or all of the following Personal Information when you create an account on the App or use Dikoo Services, such as uploading contents on the App or contacting us for technical support:

• Registration information: such as your date of birth, phone number (or email, if applicable), password, user identifier, and language.
• Profile information: such as your alias, profile images, gender, hometown, self-introduction, social media information, education, and career.
• User-generated content ("UGC"): such as comments, texts, messages, pictures, images, videos, sounds, code, or other data or materials that you upload, distribute, or stream on the App when you use Dikoo Services.
• Facial data: such as when you use some features provided by us to create special effects or emojis for your streaming section or pictures that you uploaded on Dikoo Services. Such data will only be processed offline to fulfill the special effects or emojis, and we will not use it for other purposes unless we have obtained your explicit consent or turn this into de-identified data. Further, we will not use your facial data for marketing or advertising, nor will we share such data with any third party.
• Payment information: such as bank account number, PayPal, or other payment information where required for payment.
• Transaction information: such as the transaction serial number and transaction historical records after you purchased Paid Services.
• Opt-in choices and correspondence: such as information used to verify your account or to resolve your feedback or complaints.
• Surveys and activities: Information you provide when participating in in-app surveys and activities.
• Third-party social media information: Information you provide from social media when you create a Dikoo account by connecting with a third-party social media (such as Facebook, Instagram, Twitter, Google) or if you link a Dikoo account with a third-party social media account.

ii. Automatically Collected Information for Legitimate Interests

We may collect some or all of the following Personal Information about you when you use Dikoo Services for legitimate interests:

• Network activity information: such as your browsing history, search history, the videos or pages you visited, the date and time of your visits, other users' accounts that you subscribed to, and information regarding your interaction with other users.
• Device identifiers: such as your operating system, browser type, brand, model and serial number of your mobile device, Internet Protocol (IP) address, mobile carrier, screen resolution, language setting, IMEI number, IMSI number, and media access control (MAC) address.
• Other location information: such as information based on your SIM card.
• Mobile advertising identifiers: which are used by mobile operating systems and made available to advertising providers to gather metrics on mobile apps (Apple's IDFA or Google's AAID) to help us and advertisers provide ads that may be more relevant to your interests.
• Metadata: associated with the UGC you provided us, which describes other data and provides information about how, when, and by whom the piece of UGC was collected and how that UGC was formatted, such as hashtags used to label keywords in the video and captions.
• Cookies: small pieces of data to enable us to provide certain features, which are collected by us or our business partners to measure and understand the web pages you click on, how you use Dikoo Services, and to enhance your experience.

Storage and access to cookies that are set in connection with the Dikoo Services are governed by the Dikoo Cookie Policy ("Cookie Policy").

2. How We Use Your Information

We will only use your Personal Information when applicable laws allow us to. In general, we use your Personal Information for the following purposes:

• Provision of services: To present Dikoo Services and its contents to you, including any interactive features, and to provide you with information, products, or services that you allow us to; we also collect and use Personal Information to verify your eligibility and deliver prizes in connection with promotion activities and sweepstakes.
• Improvement of services: To improve and personalize our services by presenting new services, information, recommendations, and feedback.
• Customer management: To manage a registered user's account, to provide customer support and notices to the registered user about his account or subscription, and notices about changes to Dikoo Services or any other product or service we offer.
• Content review: To review pictures, images, and contents posted or generated on Dikoo Services to ensure compliance with applicable content regulations in any relevant jurisdiction.
• Customization of content: To perform research and analysis about your use of, or interest in, contents, products, advertising, or services available on Dikoo Services in order to develop and display content tailored to your interests on our Website and App.
• Performance Analysis: To determine whether users of Dikoo Services are unique, or whether the same user is using Dikoo Services on multiple occasions, and to monitor aggregate metrics such as the total number of visitors, number of videos viewed, and demographic patterns.
• Functionality and security: To identify users not meeting the age limit, to diagnose or fix technology problems, and to detect, prevent, and respond to actual or potential fraud, illegal activities, or intellectual property infringement.
• Compliance: To enforce our terms of use and to comply with our legal obligations.
• Aggregation: To aggregate information we collect about you for one or more purposes described above.

Cookies and Similar Technologies

We and our vendors and service providers use cookies and other similar technologies (e.g., web beacons, flash cookies, etc.) ("Cookies") to automatically collect information, measure and analyze which web pages you click on, enhance your experience, and improve our services. By using the Platform, you consent to our use of Cookies.

Additionally, we link your contact or subscriber information with your activity on our Platform across all your devices, using your email or other log-in or device information. We are not responsible for the privacy practices of these third parties, and their information practices are not covered by this Privacy Policy.

You may be able to refuse or disable Cookies by adjusting your browser settings. If you choose to refuse, disable, or delete Cookies, some functionality of the Platform may no longer be available to you.

3. How We Share Your Information

• Consent: We may share your Personal Information outside of Dikoo Services when we have your consent, either express or implied.
• Authorized Service Providers: We may disclose your Personal Information to authorized service providers that perform certain services on our behalf (e.g., fulfilling orders, processing payments, customization of content, analytics, security, map navigation, data storage, and cloud services). These service providers are not permitted to share or use such information for any other purposes.
• Legal and Protection: We access, preserve, and share your Personal Information with regulators, law enforcement, or others where we reasonably believe disclosure is needed to comply with applicable laws, enforce terms of use, address illegal activities/fraud, or protect the rights, property, or safety of our company, users, or employees.

4. Links to Other Websites or Applications

When you click on a link to any other website, mobile application, or third-party content through Dikoo Services, you will go to another platform where another entity may collect information from or about you. We have no control over, do not review, and cannot be responsible for these third-party platforms or their contents.

5. Data Security

We take appropriate administrative, technical, and physical security measures to safeguard your Personal Information from unauthorized access and disclosure. However, please be advised that we cannot fully eliminate security risks associated with the storage and transmission of your Personal Information.

You are responsible for maintaining the secrecy of your password and account information at all times. You are advised not to display any personal contact or banking information on your individual profile page. Sharing such information with other users is entirely at your own risk.

6. Your Choices

• Cookies: You can set your browser to refuse all or some browser cookies.
• Push Notifications: You can opt out of push notifications at any time by adjusting the permissions in your mobile device settings.
• Device Permissions: You can switch off GPS location, Microphone, Camera, or other similar functions on your mobile device if you do not wish to share them.
• Advertising Tracking: You can change mobile advertising identifiers or limit ad tracking via your device's privacy settings.
• Profile Editing: You can make changes to, correct, update, or delete your information by editing your profile within the App.

7. Your Rights

You may submit a request to access, modify, or delete the Personal Information we collect about you by:

• Using the Help or Feedback function on Dikoo Services.
• Sending your request to us via email at service@dikoo.app.

We will respond to your request consistent with applicable laws as soon as practicable after proper verification procedures.

8. Children Safety

Users must be at least 18 years of age to utilize our services. We do not intentionally collect personal information from individuals under 18. If we unintentionally gather personal information from users under the age of 18, such data will be promptly removed from our databases, and the account will be banned accordingly.

Reporting Child Sexual Abuse Material (CSAM)

Should you encounter instances of CSAM during your utilization of the App, please use the app's report feature immediately. Our product support team is available 24/7 for quick processing. Confirmed instances of CSAM will be reported to The National Center for Missing and Exploited Children (NCMEC).

We also provide an entrance on our official website to report child sexual abuse. Dikoo users can click on "Report CSAM" in the "Children Safety" page of our official website to be directed to the official NCMEC reporting portal.

9. Retention of Your Information

We will retain your Personal Information and other information for as long as you maintain your Dikoo account.

You may request deletion of your account at any time through the Me > Settings > Account > Delete Account menus in the app. Following appropriate review, we will delete data that is not required to be retained for regulatory, tax, insurance, litigation, or other legal requirements.

We may also retain certain information if necessary for purposes of safety, security, and fraud prevention (for example, to prevent a user banned for unsafe behavior from opening a new account).

10. Changes and Updates to This Privacy Policy

We may modify or revise our privacy policy from time to time. Although we may attempt to notify you when major changes are made, you are expected to periodically review the most up-to-date version found at Dikoo Services. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

11. How to Delete Your Account

For the safety of your account management, we provide a quick account deletion function in the App:

1. Go to App Settings -> Click Account Settings.
2. Select the Delete Account option and follow the prompts.

Account Grace Period: For the security of your account property, after you confirm the deletion, you will be logged out and we will hold your account for 7 days. Within these 7 days, you can log in again at any time to retrieve your account and keep all information. After 7 days, we will permanently delete all your account data, and it cannot be retrieved by any means.